Shipping & Returns / Privacy & Terms

Shipping

We use Australia Post for all our shipping. You will be charged based on the weight of the products you ordered. Shipping for Gift Vouchers is free. All orders arrive in a plain Australia Post satchel. We use plain Australia Post packaging for all orders, and post items by regular mail. Therefore, although we endeavor to process your orders as quickly as possible and are usually able to fill orders immediately, please allow 7-21 working days for delivery. We cannot be held liable if Australia Post fails to deliver your purchase.

Returns

We offer a full one month warranty on all faulty products. If your product is faulty please contact us and let us know your account name and the date your product was purchased. We will contact you within 48 hours with a return code. Simply send your returned goods to our shop at 17 Johnston Street, Collingwood Vic. 3066

Please enclose a note inside quoting your return code.

Privacy

We value your privacy. Details we request from you for the completion of transactions on this site, will not be shared with any other third party, unless we are legally compelled to do so. If you request email newsletters or product information, we will only use your email address for this express purpose.

Conditions of Use

Please note that we endeavour to keep our online shop up to date, but sometimes products may be out of stock. If you have ordered something and it is not available to ship, we will contact you to offer an equivalent product, or issue a refund or credit.

Siren Doll can not be responsible for any issues with using the PayPal payment system that are beyond our control.

The product information that is provided on the site is based on information provided by the manufacturer of the goods, and not Siren Doll.