Shipping
Australia Shipping
You will be charged based on the weight of the products you ordered.
Standard Australia Post (4-5 business days) $10
Shoes items post fee $20
FREE Shipping for order over $200
International Shipping (New Zealand)
Australia Post $20
Shoes items post fee $45
Customs/tax is not included in this shipping price and is the responsibility of the buyer.
Shipping for Gift Vouchers is free shipping.
We endeavour to process your orders as quickly as possible and are usually able to fill orders immediately,
please allow 7-21 working days for delivery.
We cannot be held liable if Australia Post fails to deliver your purchase.
Returns
We offer a full one month warranty on all faulty products.
If your product is faulty please contact us and let us know your account name and the date your product was purchased.
We will contact you within 48 hours with a return code.
Simply send your returned goods to our shop at 49 Bridge Road, Richmond VIC 3121.
Please enclose a note inside quoting your return code.
— NO REFUNDS / RETURNS —
- Rockstar Wig/ Rock A Lash
Due to the nature of this product and sanitary concerns, REFUNDS/RETURNS ARE NOT ACCEPTED.
If there are questions about the color, please ask before purchasing – We will not accept refunds/returns if a customer decides a color does not suit them after receiving the wig.
Color varies from screen to screen, but we try to shoot our wigs as closely as possible to its true color.
- Sale Items
EXCEPTIONS:
We will replace any of our item that are defective or arrive damaged, you may return it within 7 days of receiving your item.
We will send you a pre-paid return label for your item.
Once we receive your item, we will process and ship out the replacement item.
Privacy
We value your privacy. Details we request from you for the completion of transactions on this site, will not be shared with any other third party, unless we are legally compelled to do so.
If you request email newsletters or product information, we will only use your email address for this express purpose.
Conditions of Use
Please note that we endeavor to keep our online shop up to date, but sometimes products may be out of stock.
If you have ordered something and it is not available to ship, we will contact you to offer an equivalent product, or issue a refund or credit.
Siren Doll can not be responsible for any issues with using the PayPal payment system that are beyond our control.
The product information that is provided on the site is based on information provided by the manufacturer of the goods, and not Siren Doll.
Payment
-To Our Valued Customers,
We kindly ask for payment by bank transfer only.
This allows us to provide a more personal service and reduce third-party fees, which helps us offer better prices to you.
We apologize for any inconvenience this may cause and appreciate your understanding.
Make your payment directly into our bank account.
Please use your Order ID as the payment reference.
Please complete your payment within 7 days of placing your order.
Production and packaging will begin after we confirm your payment.
Thank you for your support and cooperation.